1. Quote ValidityAll quotes are valid for 30 calendar days from the date of issuance, unless otherwise stated in writing. Rates and availability may change after the 30-day period.
2. Scope of ServicesQuotes cover only the services explicitly listed in the proposal. Any additional services requested by the customer, the site, or the consignee — whether before or during the service — may result in additional charges. Examples include pickup and delivery, inside delivery or white-glove service, liftgate service, pallet jack usage, crating/uncrating (if listed), and debris removal (if listed).
3. Onsite Time AllowanceQuotes include 30–60 minutes of onsite time per location. Additional onsite labor is billed at $132/hr for a 2-man crew, billed in 15-minute increments.
4. Accessorial ChargesAdditional fees may apply for stairs, long carries, re-delivery attempts, waiting time, special equipment needs, and other non-standard conditions impacting service.
5. Liability & InsuranceStandard liability is $0.60 per pound per article unless otherwise agreed in writing. Exclusive Express is not responsible for pre-existing damage, concealed damage, or damage due to improper packaging.
6. Parking Tickets — High-Congestion ZonesIf a parking citation is issued in congested cities (Los Angeles, San Francisco) during active service, the fee will be added to the customer's invoice.
7. Customer ResponsibilitiesCustomer must ensure safe access, provide accurate site conditions, communicate any restrictions, and ensure freight is properly packaged unless packaging service is included.
8. Scheduling & CommunicationExclusive Express provides 24-hour pre-calls and 1–2-hour ETA calls. If the receiving party does not respond or is unavailable, re-delivery charges may apply.
9. Cancellations & ReschedulingCancellations made within 24 hours of service may incur charges up to the full quoted amount.
10. Photos, PODs & DocumentationDrivers capture photos at pick-up and delivery and provide PODs upon request.
11. Payment TermsStandard payment terms are Net 30 days. Late payments may incur finance charges. High-value shipments may require prepayment.
12. Equipment & Crew AssumptionsQuotes assume a two-man crew and standard equipment. Additional labor or special equipment requested onsite will incur updated charges.
13. Force MajeureExclusive Express is not responsible for delays caused by weather, accidents, road closures, equipment malfunction, or other uncontrollable events.
14. Acceptance of TermsScheduling service or granting access constitutes acceptance of these Terms & Conditions.
